Privacy Policy

This policy explains how we handle personal information of users who access the Sensible Health App. The app is provided under a commercial agreement between us and the company that granted you access to it.

Acceptance of this Policy

By using the Sensible Health App, you agree to the collection and use of your information as described in this policy.

Definitions

• "We," "us," or "our" refers to Sensible Health Pty. Ltd. (ABN: 15 657 041 453)
• "You" or "your" refers to the user of the Sensible Health App
• "Sensible Health App" means our software application and related services
• "Site" refers to our website, https://sensible-health.com.au
• "Personal Information" is defined by the Privacy Act 1988 (Cth) and includes details that can personally identify you, such as your name, contact information, and other relevant data.

What Information Do We Collect?

• Name
• Email address
• Phone number
• Photograph
• Any additional details provided through the app, either directly or indirectly.

When Do We Collect Personal Information?

We gather personal information when:

• You register and use the Sensible Health App
• You interact with other users on the app
• You engage with third-party service providers (e.g., payment processing, analytics)
• We use cookies and other tracking technologies to understand how you navigate the app

Failure to provide required personal information will prevent you from completing registration and using the Sensible Health App.

How Do We Use Your Information?

Your personal information is used to:-

• Operate and manage the Sensible Health App
• Verify your identity and facilitate transactions
• Provide customer support and resolve disputes
• Personalize your experience and improve our services
• Inform you of updates, security changes, and other operational news
• Send marketing materials (with your consent)
• Analyze and improve app functionality
• Monitor for fraudulent activities and enforce our terms of use
• Conduct surveys and gather user feedback
• Manage legal, administrative, and operational matters

How Do We Protect Your Information?

We implement security measures such as firewalls, password-protected access, and secure servers to protect your data from unauthorized access, loss, or misuse.
To comply with privacy laws and maintain app operations, authorized staff and contractors may access your information. These individuals are bound by confidentiality agreements.
If you suspect unauthorized access or misuse of your information, please contact us immediately.

Sharing Your Information

We share your personal information with third parties only when necessary for:

• Providing the Sensible Health App services
• Complying with legal obligations
• Processing payments as per our Terms and Conditions
• Situations where you have given us permission

Where Is Your Data Stored?

All Sensible Health customer data is stored in Australia. By using the Sensible Health App, you consent to this storage.

Accessing and Updating Your Information

You can access some of your personal information by logging into your Sensible Health App account. If you wish to request additional access or corrections, you can contact us at support@sensible-health.com.au.

Policy Updates

This policy may be updated periodically to reflect changes in legal requirements or privacy practices. Updates take effect immediately upon posting. We will make reasonable efforts to notify you of changes, but we recommend reviewing the policy periodically. Continued use of the app after changes means you accept the updated terms.

Contact Us

For questions, data access requests, or complaints about privacy matters, contact us via:

If we do not resolve your complaint within 30 days, you may escalate it to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.